Refund policy

Every Vivian Rose order is prepared and packaged with care. If something isn’t right when it arrives, please let us know.

Returns & Exchanges

Because macarons are perishable, all sales are final. We cannot accept returns or exchanges, or offer refunds based on personal flavor or texture preferences.

Damaged or Incorrect Orders

If your order arrives damaged, contains incorrect items, or has another issue, please email info@vivianrose.co as soon as possible after delivery with:

• Your name and order number

• A brief description of the issue

• Photos of the macarons and packaging, where applicable

We’ll review your request and work with you toward an appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, or a partial or full refund.

Delivery Issues

Refunds or replacements are generally unavailable for issues caused by incorrect shipping information, missed deliveries, packages left unattended after confirmed delivery, or delays outside our reasonable control.

If we make an error with your order, we’ll work to make it right.

For questions about your order, please contact info@vivianrose.co.