Terms of service

Last Updated: 10/06/2026

These Terms & Conditions govern your use of the Vivian Rose Co. website and your purchase of products from us.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms & Conditions.

About Vivian Rose Co.

Vivian Rose Co. offers handcrafted macarons and related food, gifting, and specialty products through our website.

References to "Vivian Rose Co.," "we," "us," or "our" throughout these Terms refer to Vivian Rose Co.

Website Use

You may use our website only for lawful purposes.

You agree not to:

  • Use the website for fraudulent or unlawful activity

  • Attempt to interfere with the operation or security of the website

  • Access portions of the website through unauthorized means

  • Introduce malicious code, viruses, or other harmful technology

  • Copy, reproduce, distribute, or exploit website content without authorization

We reserve the right to restrict or terminate access to the website when reasonably necessary.

Product Information

We make reasonable efforts to accurately display and describe our products.

Because our macarons are handcrafted, individual products may have natural variations in color, size, decoration, shape, or appearance. Such variations are part of the handmade nature of the product and are not considered defects.

Colors displayed on your screen may also vary depending on your device and display settings.

Ingredients, Allergens & Dietary Information

Our products may contain or come into contact with common allergens.

Customers are responsible for reviewing available ingredient and allergen information before placing an order and for contacting us with any questions regarding dietary restrictions or allergies.

Products are prepared in an environment where ingredients containing common allergens may be present. We cannot guarantee that any product is completely free from trace amounts of a particular allergen unless we expressly state otherwise.

If you have a severe food allergy, please contact us before ordering.

Orders

All orders are subject to availability and acceptance.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product unavailability

  • Pricing or product description errors

  • Suspected fraud

  • Payment issues

  • Shipping limitations

  • An error affecting our ability to fulfill the order

If we cancel an order after payment has been received, we will refund the applicable amount.

Pricing

Prices are displayed in U.S. dollars unless otherwise indicated.

We may change product pricing at any time without notice. Price changes will not affect orders already accepted unless an obvious pricing error has occurred.

Applicable taxes and shipping charges may be added during checkout.

Payment

By submitting payment information, you represent that you are authorized to use the selected payment method.

Orders may be subject to authorization or verification by our payment processor.

Shipping & Delivery

Shipping and delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Vivian Rose Co. is not responsible for delays resulting from circumstances outside of our reasonable control, including carrier delays, severe weather, transportation disruptions, incorrect customer-provided addresses, or other unforeseen events.

Customers are responsible for providing complete and accurate shipping information.

Once an order has been delivered to the address provided at checkout, responsibility for promptly retrieving and properly storing the package rests with the recipient.

Because macarons are perishable, customers should follow any storage instructions provided with the order or on our website.

Returns, Refunds & Order Issues

Because our products are perishable food items, all sales are generally final and we do not accept returns or exchanges.

If your order arrives damaged, incorrect, or with another fulfillment issue, please contact us promptly. We will review the circumstances and determine an appropriate resolution, which may include a replacement, store credit, partial refund, or refund.

Refunds are not offered solely because a customer dislikes a flavor, texture, or other matter of personal preference.

Please review our Returns & Refunds Policy for additional information.

Cancellations and Changes

Once an order enters preparation or fulfillment, we may be unable to cancel it or make changes.

If you need to modify or cancel an order, please contact us as soon as possible. We cannot guarantee that a requested change or cancellation can be accommodated.

Gifts

If you purchase an order for another person, you are responsible for providing accurate recipient and delivery information.

The purchaser remains responsible for the order even when the product is being shipped as a gift.

Intellectual Property

The Vivian Rose Co. name, branding, logos, photographs, website design, graphics, text, product names, packaging concepts, and other original content are owned by or licensed to Vivian Rose Co. and are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, commercially exploit, or create derivative works from our content without prior written permission.

User Content

If you submit reviews, photographs, testimonials, comments, or other content to us, you represent that you have the right to provide that content.

Unless otherwise agreed, you grant Vivian Rose Co. permission to use content voluntarily submitted to us in connection with operating, promoting, or marketing our business, subject to applicable law.

Third-Party Services

Our website may integrate with or link to third-party services.

We are not responsible for the content, availability, security, policies, or practices of third-party websites or services.

Disclaimer

To the fullest extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption, delay, or error.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Vivian Rose Co. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website or products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Indemnification

To the extent permitted by law, you agree to indemnify and hold Vivian Rose Co. harmless from claims, liabilities, losses, or expenses resulting from your unlawful misuse of our website or violation of these Terms.

Changes to These Terms

We may update these Terms & Conditions periodically.

Any revised Terms will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.

Governing Law

These Terms are governed by the laws of the state in which Vivian Rose Co. is organized and principally operates, without regard to conflict-of-law principles, except where applicable consumer law provides otherwise.

Contact

Questions regarding these Terms & Conditions may be directed to:

Vivian Rose Co.
Email: [EMAIL ADDRESS]
Mailing Address: [BUSINESS ADDRESS]